FAQ
Short answers to the questions guests ask most. Can’t find yours? Contact a manager.
Casino and age
How old do I have to be to use a casino?
21 or older, at every casino: the onboard Miai Lucky Room and the three partner hotel casinos. A valid government-issued photo ID or passport is checked at each entrance.
Can guests under 21 join the cruise?
Yes. The cruise ticket without casino access is open to all ages. Guests under 21 cannot enter any casino, including as observers.
Do I need a casino ticket for the hotel casinos?
No. The partner hotel casinos are open to all passengers aged 21 or over, with or without a casino ticket. The casino ticket is only needed for the onboard casino.
What if I cannot prove my age at the casino?
You are not admitted. If a guest’s age cannot be proved, or casino entry is refused, the casino fee ($119 per person) is refunded in full within 5 working days.
Can I buy casino access on board?
No. Casino tickets are sold only before departure and are limited to 80 per voyage. No more than 60 guests can be in the onboard casino at one time.
Voyage and hotels
How long is the voyage?
15 nights: 6 hotel nights ashore (2 in Singapore, 2 in Manila, 2 in Macau) and 9 nights on board. See the route.
What is included in the price?
Both tickets include your cabin on board, meals according to the programme, onboard entertainment, port fees and the 6 hotel nights at the stops. Not included: shore excursions, extra transfers, tips, alcohol, Wi-Fi, travel insurance and visas.
What shore excursions are there?
Group excursions at each stop, such as an Old Manila walking tour and the night market, or the historic centre of Macau with a food tour. Excursions are not included in the ticket price; your manager quotes them when confirming your booking. The welcome mixer on the pier in Singapore is free for all guests.
Do I need a passport or a visa?
Every passenger needs a valid passport that expires no earlier than 6 months after the return date. Passengers arrange their own visas, entry permits and other travel documents. We are not liable if entry is refused because documents are missing. Check the current entry rules for Singapore, the Philippines and Macau on the official websites of their consulates no later than 30 days before departure.
Booking, payment and cancellation
What happens after I send a request?
A manager contacts you by email or phone to confirm your details, passenger names and cabin. Your booking is confirmed only after that and once the first payment is made. The request form on this site is currently a demo and does not send anything, so please use the contact page for now.
How do I pay?
No payment is taken on this website. You pay by bank card (Visa, Mastercard) or bank transfer, and in some cases by PayPal, Apple Pay or Google Pay. There are two options: A, the full price within 3 working days after booking; or B, a 30% deposit at booking and the balance 30 days before departure. If you book less than 30 days before departure, only option A applies. See how to pay.
Can I cancel my booking?
Yes. More than 60 days before departure you get a full refund minus a 5% admin fee. Between 30 and 60 days, 30% of the price is retained. Less than 30 days before departure, 70% to 100% is retained. The full rules are in the booking terms.
How do I reach a manager?
By email at [email protected] or by phone at +357 22 456 789, from 09:00–18:00 EET (Cyprus time: UTC+2, UTC+3 in summer). See the contact page.